Testimonials

Very satisfied with NHTC – installed and working in less than a week. Waited on Google Fiber over a month!!!

I have been an NHTC customer for over 8 years. I really like the “outstanding” service and support that I get from NHTC. My internet connection is extremely reliable and dependable. Since they are local, it is easy to talk to them if you have questions or need assistance; I am staying with NHTC!

I have used NHTC for 3.5 years. What I initially liked was talking to someone local when I set it up. Then, speed has been great – I work from home, we have 3 boys, 3 smart TVs, a few iPads, and cell phones. When I’ve needed tech support, I get a local person. One day in November 2023, I was having speed problems, called NHTC, they sent a rep out within 1 hour. He showed me what to change on my computer and it was fixed. I love the personal, local service. This is why I choose NHTC over Google Fiber.

NHTC internet speed is really fast and their customer service response is great.

We moved to the area in 2022 and secured internet services with a national carrier.  Over the course of the first 6 months, we experienced service issues with multiple attempts to call and email the national provider with no success.  Honestly, the most frustrating part for us was calling and not being put into contact with an actual person, but rather going through the automated phone service with each time having to start over and explain our issues.  We researched and found NHTC and called to set-up internet service.  Within 2 hours, a representative was at our door with a welcome package and a personal “thank you”.  By the end of the next week, we had our service installed and have not had any issues since.  I really appreciate NHTC because when you do have a question or an issue and call you reach a local person that takes ownership and politely responds.  In addition to the excellent customer service, my monthly internet bill decreased.

I have been a proud customer for 4 years. The initial set-up was a breeze! We have never had an issue with our internet service; fast and dependable. I love the yearly member meetings where we vote for the board; well-executed and enjoyable. NHTC is part of our family; local and affordable. The value of NHTC cannot be beat. We are likely to be life members. Kudos to the NHTC team! With all the bills and issues of today, I never worry about our internet.

Fantastic service! Very happy customer. Had an outage on a Sunday. Called customer support at 5:30 that evening and someone was knocking on my door 30 minutes later. Fixed the issue in five minutes.

The crew that came out to my new home when I signed up for NHTC several years ago, were incredibly professional and friendly. The response time when you call customer service is immediate. You actually get to talk to a person! If you’re thinking of switching from big brand internet service, just do it. I promise you’ll be glad you did. True hometown warm caring real old school service. NHTC is doing it the way it should be done.

NHTC provides reliable, high quality internet services to those living in Owens Cross Roads. They are personable, easy to get in touch with, and always willing to provide an upgrade when applicable. HIGHLY RECOMMEND!!

We have loved having NHTC as our internet provider due to the fair price of high-speed internet and the customer service. Each time we call NHTC we speak with a friendly representative and a solution is given for any problem we may have. Highly recommend!

I have been a customer of NHTC since 2020. This is the most reliable service I have ever had. I would estimate that the service has been interrupted a total of 45 minutes in the past 4 years. The speeds are also very consistent. I highly recommend NHTC to anyone who is looking for high quality and reliable service at a reasonable cost.

Internet service from NHTC has been rock solid. When my neighbors ask if other provider’s service is out in my neighborhood, NHTC service is going strong. The only time in 4+ years I have experienced a disruption is when a near lightning strike took out my outside electric outlets so not an issue with NHTC at all. Price is competitive with others offered in my neighborhood.

NHTC has provided incredible service to us. There is something to be said for consistency. We always have the same fast internet for the same price. The office is always extremely nice and super transparent when we call. I would recommend NHTC to everyone!

We have been pleased customers with NHTC for over 10 years. We chose NHTC for their excellent internet service for several reasons. First, their cost for high-speed internet matches any other company. We also prefer to support local companies in our area. NHTC has always offered friendly, professional, and quick service whenever we have called. And lastly, they support our local community by having food and prizes at their New Hope office.

I switched to NHTC from another national provider and could not be more pleased. Better price, better customer service… and faster internet!

NHTC provides flawless, consistent connectivity for a great rate. Setup was simple, and service has been responsive (the one or two times we needed it). I wish NHTC was available in my last few homes!

We’ve had fiber internet through NHTC for almost five years. The service has been fantastic. The internet is super fast and reliable. The customer service is even better. There’s no 1-800 number to deal with. No endless call menu loops or mega call centers. Just nice people who are always happy to help.

I have used NHTC for 4 years now, the customer service and response time has been amazing!! I’ve been fortunate to not have any service issues but one and they came out same day to switch out the box. The price of service is same as some other companies for my area. I’ve been very pleased with NHTC!

Moving to a new area and trying to get things set up can be overwhelming, so I’m extremely grateful for the excellent customer service I received when I contacted NHTC for Internet service. The process to get service set up was easy! When the service technicians came to my home, they were friendly, professional, and knowledgeable. They answered all my questions and reassured me that the Internet service I signed up for would accommodate me working from home plus not slow down from my streaming devices, which it has. I’m so grateful for NHTC and the wonderful services they provide.

I have been a customer of NHTC for two and a half years. During that time I have not had any issues or outages related to NHTC and have enjoyed consistently fast upload and download speeds. The only outage I have experienced was caused by contractors unrelated to NHTC cutting a cable that had been clearly marked by NHTC to avoid that happening. NHTC was quick in restoring service after this incident.

NHTC has been an excellent service provider. We tried Google Fiber for two weeks and had nothing but problems with our connection going out. After multiple service attempts it could not be resolved. We switched to NHTC and have not had a single issue. The customer service is excellent and connection speed is great for streaming and computer work.

We have used NHTC for almost two years and have had a wonderful experience. Customer service is always quick to answer and follow up with any issues I may have. NHTC even has offered to send a technician to come out to address any issues that come up. Highly recommend.

We are very happy with NHTC. Since we moved to Owens Cross Roads, we decided to hire NHTC as our internet provider. We have never had any problems with the connection. It works well, it never goes down and it has worked well for me during my home office time.

We have been with NHTC well before there were other internet services. However, we are so pleased with NHTC that we have no plans of switching to another provider. NHTC provides excellent, personal customer service with employees who live here in our community. We are very grateful for NHTC.

I have been a customer of NHTC for nearly 13 years. The technology they deliver has always been cutting edge and extremely reliable. No one else can touch the level of customer service. One of the few instances in which I had to call for support, I intended to schedule an appointment for the following day or whatever opening was available. Not only did NHTC send out a technician that same evening, the gentleman unraveled a fairly complex problem and stayed until the problem was resolved. Most of my friends complain about ISP service and pricing. NHTC continues to offer top notch capability and service.

Wow! I am putting in a sprinkler system and my contractors cut our fiber optic line for internet. I called and what seemed like 10 min later, they were here fixing it. 30 min later, I am back up and running. Did I say Wow!

I have been a customer since 2020. The installation was flawless. I have enjoyed the consistent service for the past four years. I cannot recall any “loss of service” attributable to NHTC. It is a highly reliable organization that serves my needs with confidence.

I have been a loyal customer of New Hope Telephone Cooperative for over 4 years now, relying solely on their internet service since moving to this area. When we first arrived, NHTC was the only provider offering 1 gig service, which immediately met our needs for seamless streaming, gaming, and work-from-home capabilities. Recently, newer internet services have started entering our area, but many require tearing up yards and neighborhoods to install their infrastructure. In contrast, NHTC has demonstrated a forward-thinking approach by investing in our community before it became popular. Their infrastructure was already in place, providing high-speed internet without the disruption of extensive construction. In addition to their reliable internet service, we also utilize NHTC’s home security service. Their integrated approach allows us to manage both our internet and security systems seamlessly through one provider. This has simplified our household management and enhanced our peace of mind, knowing that we have robust security measures in place supported by a trusted local company. NHTC’s commitment to quality extends to their customer service as well. Their team is always responsive and knowledgeable, promptly addressing any questions or concerns we may have. I enthusiastically recommend NHTC to anyone seeking not only fast, reliable internet service but also comprehensive home security solutions. Their proactive community investment and dedication to customer satisfaction make them a standout choice in our area. Great product, great services, great company.

Super customer service. We was hooked up in just a couple of days. The installation crew was great and we love the fiber optic. I don’t understand why anyone would use Spectrum, when they have a choice of fiber optic with NHTC!!

After waiting on Google Fiber for 3 months NHTC came to save the day! I should have called them from day one! Never had one interruption or glitch. Absolutely the best decision I have ever made. Happy to pay this bill every month. Thank you so much NHTC for being such a wonderful hometown company and keeping your community first.

We have been NHTC customers since 2020 when we first moved to OXR. And we have NEVER been disappointed. Besides the fact that we prefer to use a local provider, the service has been excellent. On the one occasion we had a tech problem, the NHTC team was prompt to respond, professional, courteous, and efficient. The other guys have tried to lure us away, but we are staying put!

We have used NHTC for almost 4 years. We only had one issue which wasn’t their fault, but a wire was cut underground and they sent someone out same day. Excellent service!!

The reliability and ease of access to NHTC customer service cannot be matched by another competitor. The setup process for my fiber internet was 10x simpler than GFiber. I couldn’t be happier with the internet, equipment, and personnel (local!) at NHTC! Thanks for being an overall great company!

We’ve been with NHTC for over 2 years – ever since we moved to Owens Cross Roads. At the time, NHTC was the only option for home internet services, but had there been other options, I would still to this day choose NHTC. With 2 adults working from home, TV services that are only through streaming, and kids that must always be connected, a reliable internet service is a must. NHTC not only provides reliable, high-speed internet, but their customer service can’t be beat.

I am thrilled to share my experience as a proud customer of NHTC. From the moment I signed up, I’ve been consistently impressed by the exceptional service and support provided by NHTC. Their commitment to exceeding customer expectations truly shines through in every interaction. What truly sets NHTC apart is their unwavering commitment to exceptional customer service. Every time I’ve reached out for assistance or had a question, their team has been incredibly responsive, knowledgeable, and genuinely helpful. It’s clear that NHTC prioritizes customer satisfaction above all else, and it’s something I deeply appreciate as a customer. Overall, I couldn’t be happier with my decision to choose NHTC for internet service. They not only meet but consistently exceed my expectations, and I’m grateful to be a part of their community. Thank you, NHTC, for your dedication to excellence and for providing outstanding service that truly makes a difference.

We have been a customer of NHTC for over 13 years. From day one and to present the customer service has been outstanding. There have been very few times we have had any issues with our internet connection and when we did NHTC got right on it. Most of the time we had a technician at our house within 30 minutes of calling. We never feel like our service is throttled. Our internet is super-fast and reliable. When we stream movies, we never have a buffer issue. We like keeping my money local and am happy to be a part of the NHTC community. We are looking forward to the future of our service.

After moving back to the area, we chose NHTC as our internet provider. We have kept service when others in the area experience outages. There have been only a few outages. When we did experience an outage, we were contacted after service was restored. This is great customer service. I would 100% recommend them to anyone.

I have utilized NHTC’s services ever since I have moved here almost 4 years ago. I am completely satisfied with their service. They provide excellent and professional service. I have been approached by their competitor and turned them down because NHTC’s service is outstanding and because I prefer to support local small businesses.

We have lived in OCR for just over 6 years. NHTC has provided our cable (formerly) and Internet service since we moved here. Every interaction we’ve had has been excellent. The Customer Service folks and technicians have always been pleasant and professional, providing great service in a very timely manner. We can’t say enough about NHTC! We mention NHTC on our community FB page whenever people ask about which provider is recommended. I’m especially grateful for such a good service when I read “horror stories” about the big Internet companies causing major headaches for some neighbors, who have to wait and wait for service. You have a great group of people at NHTC. The profit sharing is a bonus! We enjoy your newsletter. Your contribution to the community is very important.

We moved to OCR about 5 years ago. We started our service with NHTC when we bought our house. NHTC has been awesome! Fast friendly professional. If service is interrupted a quick call and they respond and provide ETA to restore. We have been approached by other cable companies. I tell them thank you but we are happy with our provider NHTC.

Great internet service. We have a house of 5, and all kids are able to connect and surf with no issue. The service is friendly, and I’ve witnessed no issues. Thank you NHTC for your commitment to internet excellence!!

We have only needed to contact New Hope for an outage once in the last 2 years that we’ve had their service, and it was fast and easy to get a resolution. They are always friendly, and the customer service is spot on.

We just moved to this area a year ago and have had very good service from NHTC. We moved from the Ardmore AL/TN area where our service was interrupted every time it rained, so NHTC service is much more consistent and reliable.

I have had NHTC as my broadband provider for 3+ years at two locations and I could not be happier. They provide the consistent bandwidth as advertised. When we moved to our second location we had a choice of NHTC and another provider and we didn’t think twice about signing up with NHTC. Our second location is in a new development and twice other contractors have been digging and damaged the main fibers feeding the development. Both times the NHTC team came to our door to apologize for the inconvenience and to inform us of the repair plan. Both times it was fixed very quickly. They act like a good neighbor and not some faceless national 1-800 provider.

We are enormously satisfied with NHT CoOp. We have been customers since moving here in 2019 and cannot say enough good things about the incredible personal service we have received from NHTC. All of our phone calls are handled immediately by a trained employee and they do not stop assisting you until the problem is resolved and you (the customer) are satisfied. You are NEVER put on hold and you always speak to a person…Not A Robot. If you are looking for reliable and caring service subscribe to NHTC.

As a longtime customer of NHTC, we have had great experiences. We have had their service for a little over 7 years. In that 7 years, we have only one drop, due to a competitor accidentally cutting their fiber line. Compared to other services we have had in the past, we are extremely happy with our NHTC service!

I have had NHTC internet service for several years now. It has always been very reliable and fast! The service is awesome whether it’s customer service from the office or technical service from field technicians. Everything about them is great! When those door-to-door Google guys come knocking – I send them away telling them I’m very happy with NHTC! Shop local. Buy local. Support local.

Nine years of great products and customer service. Waiting to speak with a customer service agent or for a repair/installation technician is frustrating. HOWEVER, we have never had this experience with NHTC. In fact, it’s just the opposite. Every customer service agent we have spoken to has been polite and eager to help us solve any issues or service upgrades, and the technicians arrive on time as scheduled. We are extremely happy with NHTC, its products, and its customer service. This is important for our peace of mind, family entertainment, and home office. We will continue to be NHTC customers, even as other providers become available in our area.

I have been a customer of NHTC for almost nine years. Since day one the main aspect I have been most impressed by is their customer service. They are very timely in response to requests. The times I have needed assistance (which have been very few), I was able to talk to a “live” representative and never remember being put through an endless automated relay. The one or two times I have needed someone to come out they responded with very quick response and one time even after hours.