7-1-1 is easier to remember and use than traditional 800 relay numbers.
7-1-1 is a telephone service that connects standard (voice) telephone users and users who are deaf, hard-of-hearing, and/or who have speech disabilities and use text telephones (TTY). It creates more user-friendly access for less experienced relay users, including businesses and friends or family members of TTY users.
7-1-1 is not an emergency number and should not be confused with 9-1-1. However, if you use a TTY and cannot obtain emergency services on 9-1-1, you may call 7-1-1 and tell the Communications Assistant (CA) you have an emergency. The CA will then relay your call to the appropriate emergency service provider.