Meet the Team Behind the Fiber: Sam Stapler, Network Systems Technician
Behind every fast, reliable internet connection is a team of dedicated people working to keep our network running smoothly – and one of those team members is Sam Stapler, Network Operations Center (NOC) Technician.
Sam joined the NHTC family on January 23, 2023, and since then, he has been helping ensure our customers stay connected to what matters.
Keeping Customers Connected
A typical day for Sam starts a little before 8:00 a.m. Once he arrives, he heads straight to his desk where he serves as one of the first points of contact for customers experiencing service issues or needing technical assistance.
When he isn’t answering calls, Sam is busy working through trouble tickets and monitoring the health of NHTC’s network to help identify and resolve issues as quickly as possible.
It’s a role that requires patience, technical knowledge, and a passion for solving problems.
Every Problem Has a Solution
For Sam, one of the most important parts of his job is troubleshooting.
“It is important to be knowledgeable of past and present technology to be able to assist customers with a wide array of issues in a timely manner,” he says.
Technology is constantly evolving, and every customer situation is different. Whether it’s a Wi-Fi concern, equipment issue, or network question, Sam enjoys using his experience to track down the cause and get customers back online.
In fact, that’s one of his favorite parts of the job.
“Most everyone needs a connection to the internet, and I enjoy that I am a part of making that connection reliable.”
Every issue resolved helps another family stream their favorite show, complete homework, attend a virtual meeting, or simply stay connected.
Serving the Community He Calls Home
For Sam, working at NHTC means more than maintaining a network.
“It makes me proud to be able to provide a service for the community I have lived in my whole life.”
As a local cooperative, NHTC takes pride in serving neighbors with local employees who genuinely care about the communities they call home. Sam is a great example of that commitment.
Fueling the Day
Of course, keeping customers connected takes a little fuel, too. For Sam, that means coffee: one cup in the morning and another at night. We’d say that’s a pretty fitting routine for someone who spends his days troubleshooting problems and helping keep customers connected!
Whether he’s answering calls, working through trouble tickets, or monitoring the network, Sam is one of the many local NHTC employees working behind the scenes every day.
So, the next time you’re working from home, helping with homework, streaming your favorite show, or gaming online, remember there are people like Sam behind the fiber, helping keep you connected to what matters most.