PC-Repair-Header

News and Information

04/09/2020 – NHTC is proud to announce that we have installed three FREE WiFi hot spots within our communities at the following locations:
– Grant Town Park Gymnasium
– New Hope City Gazebo
– Owens Cross Roads Town Hall

These hot spots are available for use daily from 7:00 am – 7:00 pm. Please make sure you stay in your vehicle while using the hot spots to adhere to social distancing guidelines.

NHTC would like to thank our local mayors for helping make these community buildings available.
– Grant Mayor Larry Walker
– New Hope Mayor Butch Taylor
– Owens Cross Roads Mayor Tony Craig

04/06/2020 – NHTC has been made aware of a text message scam going around. The text implies that it is from NHTC and states that we have an overstock of inventory and asks the individual to click a link to claim their prize. If you receive this text, please DO NOT CLICK THE LINK. This is a scam and is not from NHTC. NHTC will not text our customers asking them to click links. If you have any questions, please feel free to call us. 256-723-4211

04/02/2020 – MAINTENANCE WINDOW SCHEDULED: NHTC would like to make our customers in the Green Mountain/Old Big Cove Rd./Highland Park areas aware of a maintenance window scheduled for 12:00 am until approximately 2:00 am on Friday, April 3. During this window, customers in these areas may experience a service outage. We apologize for any inconvenience.

03/16/2020 – NHTC’s Keep Americans Connected Pledge

NHTC is proud to sign on to the “Keep Americans Connected Pledge” at the request of FCC Chairman Pai.  The pledge is as follows:

Given the coronavirus pandemic and its impact on American society, NHTC pledges for the next 60 days to:

(1) not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic;

(2) waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and

(3) open its Wi-Fi hotspots to any American who needs them. NHTC currently does not have public Wi-Fi hotspots, but is evaluating our options to place some within our communities as quickly as possible.     

*This in no way puts a stay on fees associated with non-payment. 

**Customers who know they will endure a hardship associated with actions taken to curtail the spread of the COVID-19 should contact NHTC as soon as possible (256-723-4211) to discuss their accounts. 

For more information, please visit www.fcc.gov/coronavirus

03/13/2020 – NHTC’s Coronavirus COVID-19 Readiness

NHTC understands the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we are actively monitoring the health threat and following the guidance from local, state and federal agencies, as well as health experts.

In the current environment, the health and well-being of our customers and employees is a priority. Our offices are cleaned and disinfected throughout the day using CDC-approved cleaners; employees have supplies to wipe surfaces during the day; hand sanitizer is readily available; and we are educating employees on best practices recommended by the CDC.

In addition, NHTC encourages all employees and customers to always wash hands; cover a cough or sneeze; and stay home when sick. To help prevent the possible spread of COVID-19, we ask that if someone in your home is sick, please do not request a technician to come to your home.

We understand many customers are taking precautions and limiting face-to-face activities outside the home. For your convenience, NHTC offers an online bill pay system as well as our Smarthub app and we we strongly encourage you to use NHTC’s digital tools. You can manage your account by visiting https://nehp.smarthub.coop/Login.html, or download the Smarthub app from your app store. If you have not registered for a Smarthub account, it is simple and takes only a few minutes. Be sure to have your NHTC bill handy for account information to sign up.

With Smarthub you can make payments, report service troubles and view your account 24/7.  Also, please note that our night drop is available 24/7 for payment drop offs.

As always, the health, safety and well-being of our customers, our employees and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our customers as needed. We recognize that this situation is evolving rapidly, and we will continue to keep you informed should future changes to our hours or procedures be required. Please check our website and social media platforms for updates.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov

If you have any questions, please do not hesitate to contact us at 256-723-4211.

Thank you for your continued support.

03/04/2020 – NHTC would like to let our TV subscribers know that our remote controls will not program to onn brand television sets. Your NHTC TV service will work fine, this just means that you will have to use the remote that comes with your onn TV to operate the television and your remote from NHTC to operate your set top box. We apologize for any inconvenience.

02/04/2020 – ATTENTION NEW HOPE VISION TV SUBSCRIBERS: Circle, a new country music and lifestyle network has been added to NHTC’s lineup on channel 100. Circle has a wide variety of country music programming, including “Opry Live”, which will feature Grand Ole Opry performances each week. Circle is also bringing back “Hee Haw”, a venerable music and comedy sketch show.