Phone

LANDLINE PHONE SERVICE

If you’re interested in reliable landline telephone service, NHTC has you covered.

Please note, landline phone service is not available in all service areas. For more information, please call 256-723-4211.

Residential Rate

$18/mo

* Note: Federal and state access charges, fees and taxes are not included in these prices, and are listed separately on your monthly bill. View Terms & Conditions.

Features

Features like Caller ID, Call Waiting and Voicemail make your phone service even better. Click on any feature for instructions.

Feature	Price
Deluxe Caller ID	$6/mo
Voicemail	$4/mo
Call Waiting Caller ID	$2/mo
Anonymous Caller Rejection	$2/mo
Selective Caller Rejection	$2/mo

Deluxe Caller ID

Conveniently displays the name and number (if available) of the calling party before answering the call.

Voicemail

To access your Voicemail call: 256-723-6614

Simple – Convenient – Reliable. This is the message with NHTC’s voicemail system. You can easily set-up your mail box with convenient greeting options including your own personalized password and start receiving calls within minutes.

Main Menu:

2 Press 2: To send a message.

3 Press 3: To work with greeting.

4 Press 4: To change settings.

6 Press 6: To retrieve a deleted message.

7 Press 7: To exit and login as another subscriber.

0 Press 0: For more helpful tips.

Press *: To exit the voicemail system.

To Change or Record Your Greeting:

1 Press 1: Set up personal greeting.

3 Press 3: To select a system generated greeting or change the name on the greeting.

5 Press 5: To work with the greeting callers hear when your line is busy.

To Change Your Mailbox Settings:

1 Press 1: To work with group list.

2 Press 2: For hands free and time saver options.

3 Press 3: For security options. (you can change or remove your PIN here. Your password will be a default code of “1234” until you change it.)

5 Press 5: For notification options.

6 Press 6: For additional settings.

9 Press 9: For live message screening settings.

Listen to Messages:

1 Press 1: Play or re-play message.

2 Press 2: Save message and go to next.

3 Press 3: Delete message and go to next.

4 Press 4: To reply to message.

5 Press 5: To copy message.

# Press #: To save message as new.

Call Waiting Caller ID

While on a call, your ID unit or phone will show the number or name or both (if available) of the second party that is calling depending on which service you have.

Anonymous Caller Rejection

A feature that allows subscribers to reject calls from parties who have a privacy feature that prevents the disclosure of the calling party number. When the feature is active, the incoming calls with a calling party number marked as private are routed to a denial announcement. Incoming calls with a calling party marked as public and incoming calls without calling party number information remain unaffected.

To “turn on” the service: Press *77 to activate.

To “turn off ” the service: Press *87 to deactivate.

NOTE: You will not be notified when or how many calls have been rejected.

Selective Caller Rejection

You can program your phone to reject calls from any number you place in the rejection list. When your service is turned on, any callers in this list will hear an announcement that you’re not accepting calls at this time. All other calls will ring through as usual.

To Program Your Phone:

Lift the handset and press *60.
Listen for an announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in your rejection list. Follow the voice command in this menu to add numbers, to remove numbers, or to hear the numbers on your list.

NOTE: This feature allows you to block up to 30 numbers.

Feature	Price
Caller ID – Number Only	$3/mo
Call Waiting	$1/mo
Call Forward	$1/mo
Call Forward Busy	$1/mo
Call Forward No Answer	$1/mo

Caller ID - Number Only

Conveniently displays the number of the calling party (if available) before answering the call.

Call Waiting

Call Waiting signals you when someone else is trying to reach you during a phone call. It sends you a beep-tone to alert you to the other call, and will repeat the tone ten seconds later if you don’t switch calls. The party trying to reach you will hear a ringback tone.

To answer a waiting call:

When you’re on the phone, a special tone tells you a second call is coming.
To answer the second call without ending the first call, press and release the receiver “switchhook” (be sure you push the button down all the way, but don’t hold it down more than one second). The first party will be placed on hold, and the second call will be answered.

If you choose not to answer the incoming call:

You’ll hear a special tone to remind you of the waiting call.

To alternate between calls:

Simply press and release the “switchhook.” While you talk with one caller, the other will automatically be placed on hold. Each conversation remains private.

To end either call:

Hang up.
Your phone will ring.
When you answer, you’ll be connected with the remaining caller.

To cancel Call Waiting:

Lift the handset and listen for the dial tone.
Press *70. (On a rotary phone, dial 1170)
Listen for a confirmation tone.
Dial the telephone number you wish to call. Now, your call will not be interrupted by the Call Waiting tone. Other callers will hear a busy signal.
After you hang up, Call Waiting automatically “turns on” again.

To “turn off ” Call Waiting during a call:

Press and release the “switchhook”.
Press *70. (On a rotary phone, dial 1170)
Listen for a confirmation tone. You’ll automatically be reconnected to your call.
After you hang up, Call waiting automatically “turns on” again.

NOTE: The “Switchhook” is the button the handset pushes down when you hang up the phone. Some telephones have a link or flash key you can press instead.

Call FWD

Call Forwarding allows you to transfer calls to ring at any other phone, while still allowing you to place outgoing calls normally.

Dial *72 to activate.
Immediately enter the telephone number to which you wish to have calls forwarded.
Do not hang up. The telephone number you wish to forward the calls to should ring.
Answer the ringing telephone to confirm call forwarding.
Dial *73 to deactivate.
To change the “Forward To” number, turn off Call Forwarding and repeat steps 1-4.

Call FWD Busy

Forward your calls to another number when your line is busy.

Call FWD No Answer

Allows customers to pick a designated number to forward to if no one answers an incoming call.

Feature	Price
Distinctive Ringing	$2/mo
Three Way Calling	$1/mo
Speed Calling	$1/mo
Automatic Callback	$2/mo
Automatic Recall	$2/mo

Distinctive Ringing

Distinctive Ringing allows you to have more than one telephone number assigned to the same telephone line, each having its own unique ringing pattern. The subscriber can determine for whom a call is intended by the sound of the ringing pattern.

Three Way Calling

Three Way Calling allows you to add a third party to an existing conversation without operator assistance. You may use this feature whether you received or placed the original call.

While on the phone with one party, press the “flash” button on the telephone and listen for the dial tone.
Dial the other party’s telephone number (you may use a speed dialing code if active). When the third person answers, you can talk privately before making it a three-way conversation.
To make the three-way conversation, press the “flash” button. You can now talk to both parties at the same time.

To cancel the three-way conversation:

If the third person did not answer or you wish to disconnect them, just press the “flash” button. You’ll be reconnected to the person holding. Or if either of the two people hangs up, you can continue talking to the remaining party. To end the call completely, simply hang up.

Speed Calling

The Speed Calling Service allows you to call frequently used or important numbers by dialing a one-digit or two-digit code. Speed Calling is available in either 8 or 30 code capacities. A Speed Calling code may contain up to 15 digits, thus permitting you to store both local and long distance phone numbers.

To add, change, or delete Speed Calling code:

First select the Speed Calling code you wish to modify (make, delete, or change). The code list may contain code numbers from 2-9 and from 20-49.
Now dial the access code for your list,*74 for code list from 2-9, or *75 for code list from 20-49. Immediately dial the code you have selected followed by the telephone number you have selected for the code to represent (do not pause during this step).

To place a call using Speed Calling code:

Dial the code that you selected to represent the telephone number.
Customers with touch tone service can save time in the code-dialing step by dialing the # symbol after they have dialed the code.

To replace a Speed Calling Code:

Dial the code and immediately dial the new telephone number that you would like to replace it with.

Note: Be certain you keep an up-to-date record of your speed calling codes and the phone numbers they represent.

Automatic Call Back

Auto Callback keeps trying the same number for you, letting you know when the line is available.

Upon receiving a busy signal, press the “flash” button on your phone.
Immediately dial *66 and then hang up. Your phone will check the number for up to 30 minutes.
A special callback ring alerts you if the line becomes free (some phones ring normal).
Lift the handset to automatically place the call.

To cancel your repeat dialing request:

Press the “flash” button and immediately dial *86. Listen for a confirmation tone or announcement and then hang up.

Automatic Recall

No more dashing to the door when you hear the phone ring

— Auto Recall lets you take your time because with the press of a button you can call back the last number to ring your line.

To “turn on” the service:

Lift the handset and listen for the dial tone.
If you were already on the phone and ignored the call waiting tone, press and quickly release the “switchhook”.
Press *69 to activate. A recorded voice will give you the phone number of the call you missed and ask if you want to use the Call Return feature. Just follow the voice instructions.

Premium Features

Feature	Price
Call Trace	$4/mo $10/temporarily for 7 days

Call Trace

Call Trace assists in determining the source of harassing (nuisance) phone calls.

After receiving a nuisance call, hang up.
Lift the handset and listen for the dial tone.
Dial *57. A recording will indicate that this is a customer-originated trace and to press the number to trace the last call received.
After pressing 1, a recording will state that the last call has been traced.
Please log the day and time of the call to assist NHTC in determining the nuisance call.
Contact New Hope Telephone Cooperative at 256-723-4211.

NOTE: by law, NHTC cannot release the telephone number to you. However, you may contact authorities who may then request the telephone number and take action.

*This feature is available temporarily for 10 days or monthly.