NHTC – Your Broadband Connection2024-03-18T10:06:12-05:00

WHERE WE SERVE

NHTC serves the following towns in Alabama:
Grant, New Hope, and Owens Cross Roads

NHTC also serves portions of the following towns in Alabama:
Brownsboro, Gurley, Hampton Cove, Huntsville, Scottsboro, and Woodville

View our Service Coverage Map to see if NHTC service is available at your address

WHAT WE OFFER

Broadband Internet

Broadband Internet

Speeds available up to 2.5 Gig (download & upload) with unlimited usage. No data caps, no speed throttling, and no tricky pricing.

Phone Service

Phone

Reliable phone connections are available for those who need dependable phone service, especially those in rural areas.

Cloud Surveillance

Monitor your home & business from anywhere that you have an Internet connection with NHTC Cloud Video Surveillance.

Security

Security

Protect your family, home, business and valuables with security solutions, surveillance packages, video doorbells, mobile medical alert systems and more from NHTC Security Solutions.

WHY CHOOSE NHTC?

Up to 2.5 Gig fiber internet
Symmetrical internet speeds (upload & download)
Average 2-hour response time for service issues
Local company with local employees
99.99% Network Reliability
Established in 1951 (more than 70 years of service to our local communities)
100% fiber-to-the-premise
No contracts
No hidden fees
Router included
Network Operations Center available 24/7
Unlimited internet usage

WHAT OUR CUSTOMERS ARE SAYING

NHTC has been an excellent service provider. We tried Google Fiber for two weeks and had nothing but problems with our connection going out. After multiple service attempts it could not be resolved. We switched to NHTC and have not had a single issue. The customer service is excellent and connection speed is great for streaming and computer work.

Jonathan F.

NHTC provides flawless, consistent connectivity for a great rate. Setup was simple, and service has been responsive (the one or two times we needed it). I wish NHTC was available in my last few homes!

Megan W.

Super customer service. We was hooked up in just a couple of days. The installation crew was great and we love the fiber optic. I don’t understand why anyone would use Spectrum, when they have a choice of fiber optic with NHTC!!

Tammy T.

Nine years of great products and customer service. Waiting to speak with a customer service agent or for a repair/installation technician is frustrating. HOWEVER, we have never had this experience with NHTC. In fact, it’s just the opposite. Every customer service agent we have spoken to has been polite and eager to help us solve any issues or service upgrades, and the technicians arrive on time as scheduled. We are extremely happy with NHTC, its products, and its customer service. This is important for our peace of mind, family entertainment, and home office. We will continue to be NHTC customers, even as other providers become available in our area.

Michael S.

The reliability and ease of access to NHTC customer service cannot be matched by another competitor. The setup process for my fiber internet was 10x simpler than GFiber. I couldn’t be happier with the internet, equipment, and personnel (local!) at NHTC! Thanks for being an overall great company!

Anna C.

We moved to OCR about 5 years ago. We started our service with NHTC when we bought our house. NHTC has been awesome! Fast friendly professional. If service is interrupted a quick call and they respond and provide ETA to restore. We have been approached by other cable companies. I tell them thank you but we are happy with our provider NHTC.

Richard S.

As a longtime customer of NHTC, we have had great experiences. We have had their service for a little over 7 years. In that 7 years, we have only one drop, due to a competitor accidentally cutting their fiber line. Compared to other services we have had in the past, we are extremely happy with our NHTC service!

Aaron S.

We are enormously satisfied with NHT CoOp. We have been customers since moving here in 2019 and cannot say enough good things about the incredible personal service we have received from NHTC. All of our phone calls are handled immediately by a trained employee and they do not stop assisting you until the problem is resolved and you (the customer) are satisfied. You are NEVER put on hold and you always speak to a person…Not A Robot. If you are looking for reliable and caring service subscribe to NHTC.

Patricia F.

Wow! I am putting in a sprinkler system and my contractors cut our fiber optic line for internet. I called and what seemed like 10 min later, they were here fixing it. 30 min later, I am back up and running. Did I say Wow!

Dan R.

I have had NHTC internet service for several years now. It has always been very reliable and fast! The service is awesome whether it’s customer service from the office or technical service from field technicians. Everything about them is great! When those door-to-door Google guys come knocking – I send them away telling them I’m very happy with NHTC! Shop local. Buy local. Support local.

Michael O.

We have been pleased customers with NHTC for over 10 years. We chose NHTC for their excellent internet service for several reasons. First, their cost for high-speed internet matches any other company. We also prefer to support local companies in our area. NHTC has always offered friendly, professional, and quick service whenever we have called. And lastly, they support our local community by having food and prizes at their New Hope office.

Tammy L.

We have lived in OCR for just over 6 years. NHTC has provided our cable (formerly) and Internet service since we moved here. Every interaction we’ve had has been excellent. The Customer Service folks and technicians have always been pleasant and professional, providing great service in a very timely manner. We can’t say enough about NHTC! We mention NHTC on our community FB page whenever people ask about which provider is recommended. I’m especially grateful for such a good service when I read “horror stories” about the big Internet companies causing major headaches for some neighbors, who have to wait and wait for service. You have a great group of people at NHTC. The profit sharing is a bonus! We enjoy your newsletter. Your contribution to the community is very important.

Christine S.

My husband and I have been delighted with NHTC since moving into the area in September. Our installation was completed quickly and ahead of schedule, and the service has been reliable. Overall, we couldn’t be more pleased with our choice!

Joyce W.

Very satisfied with NHTC – installed and working in less than a week. Waited on Google Fiber over a month!!!

Deborah B

The crew that came out to my new home when I signed up for NHTC several years ago, were incredibly professional and friendly. The response time when you call customer service is immediate. You actually get to talk to a person! If you’re thinking of switching from big brand internet service, just do it. I promise you’ll be glad you did. True hometown warm caring real old school service. NHTC is doing it the way it should be done.

Kim W.

I have been a customer of NHTC since 2020. This is the most reliable service I have ever had. I would estimate that the service has been interrupted a total of 45 minutes in the past 4 years. The speeds are also very consistent. I highly recommend NHTC to anyone who is looking for high quality and reliable service at a reasonable cost.

William B.

I have used NHTC for 4 years now, the customer service and response time has been amazing!! I’ve been fortunate to not have any service issues but one and they came out same day to switch out the box. The price of service is same as some other companies for my area. I’ve been very pleased with NHTC!

Janice P.

NHTC provides reliable, high quality internet services to those living in Owens Cross Roads. They are personable, easy to get in touch with, and always willing to provide an upgrade when applicable. HIGHLY RECOMMEND!!

Kristen W.

We have used NHTC for almost two years and have had a wonderful experience. Customer service is always quick to answer and follow up with any issues I may have. NHTC even has offered to send a technician to come out to address any issues that come up. Highly recommend.

Elizabeth H.

I have been a proud customer for 4 years. The initial set-up was a breeze! We have never had an issue with our internet service; fast and dependable. I love the yearly member meetings where we vote for the board; well-executed and enjoyable. NHTC is part of our family; local and affordable. The value of NHTC cannot be beat. We are likely to be life members. Kudos to the NHTC team! With all the bills and issues of today, I never worry about our internet.

Daniel S.

Great internet service. We have a house of 5, and all kids are able to connect and surf with no issue. The service is friendly, and I’ve witnessed no issues. Thank you NHTC for your commitment to internet excellence!!

Misty M.

We have used NHTC for almost 4 years. We only had one issue which wasn’t their fault, but a wire was cut underground and they sent someone out same day. Excellent service!!

Troy W.

I have been a customer of NHTC for almost nine years. Since day one the main aspect I have been most impressed by is their customer service. They are very timely in response to requests. The times I have needed assistance (which have been very few), I was able to talk to a “live” representative and never remember being put through an endless automated relay. The one or two times I have needed someone to come out they responded with very quick response and one time even after hours.

David L.

NHTC internet speed is really fast and their customer service response is great.

James M.

I have been an NHTC customer for over 8 years. I really like the “outstanding” service and support that I get from NHTC. My internet connection is extremely reliable and dependable. Since they are local, it is easy to talk to them if you have questions or need assistance; I am staying with NHTC!

Chris A.
Fantastic service! Very happy customer. Had an outage on a Sunday. Called customer support at 5:30 that evening and someone was knocking on my door 30 minutes later. Fixed the issue in five minutes.
Christian S.

I have utilized NHTC’s services ever since I have moved here almost 4 years ago. I am completely satisfied with their service. They provide excellent and professional service. I have been approached by their competitor and turned them down because NHTC’s service is outstanding and because I prefer to support local small businesses.

Robert M.

I have been a customer of NHTC for nearly 13 years. The technology they deliver has always been cutting edge and extremely reliable. No one else can touch the level of customer service. One of the few instances in which I had to call for support, I intended to schedule an appointment for the following day or whatever opening was available. Not only did NHTC send out a technician that same evening, the gentleman unraveled a fairly complex problem and stayed until the problem was resolved. Most of my friends complain about ISP service and pricing. NHTC continues to offer top notch capability and service.

Mike F.

We are very happy with NHTC. Since we moved to Owens Cross Roads, we decided to hire NHTC as our internet provider. We have never had any problems with the connection. It works well, it never goes down and it has worked well for me during my home office time.

Ryan H.

We have been a customer of NHTC for over 13 years. From day one and to present the customer service has been outstanding. There have been very few times we have had any issues with our internet connection and when we did NHTC got right on it. Most of the time we had a technician at our house within 30 minutes of calling. We never feel like our service is throttled. Our internet is super-fast and reliable. When we stream movies, we never have a buffer issue. We like keeping my money local and am happy to be a part of the NHTC community. We are looking forward to the future of our service.

Ben M.

Moving to a new area and trying to get things set up can be overwhelming, so I’m extremely grateful for the excellent customer service I received when I contacted NHTC for Internet service. The process to get service set up was easy! When the service technicians came to my home, they were friendly, professional, and knowledgeable. They answered all my questions and reassured me that the Internet service I signed up for would accommodate me working from home plus not slow down from my streaming devices, which it has. I’m so grateful for NHTC and the wonderful services they provide.

Cassie S.

We have been with NHTC well before there were other internet services. However, we are so pleased with NHTC that we have no plans of switching to another provider. NHTC provides excellent, personal customer service with employees who live here in our community. We are very grateful for NHTC.

Cara S.

We moved to the area in 2022 and secured internet services with a national carrier.  Over the course of the first 6 months, we experienced service issues with multiple attempts to call and email the national provider with no success.  Honestly, the most frustrating part for us was calling and not being put into contact with an actual person, but rather going through the automated phone service with each time having to start over and explain our issues.  We researched and found NHTC and called to set-up internet service.  Within 2 hours, a representative was at our door with a welcome package and a personal “thank you”.  By the end of the next week, we had our service installed and have not had any issues since.  I really appreciate NHTC because when you do have a question or an issue and call you reach a local person that takes ownership and politely responds.  In addition to the excellent customer service, my monthly internet bill decreased.

Richard W.

I have been a customer since 2020. The installation was flawless. I have enjoyed the consistent service for the past four years. I cannot recall any “loss of service” attributable to NHTC. It is a highly reliable organization that serves my needs with confidence.

Mitchell B.

We just moved to this area a year ago and have had very good service from NHTC. We moved from the Ardmore AL/TN area where our service was interrupted every time it rained, so NHTC service is much more consistent and reliable.

Jennifer H.

MESSAGE FROM THE GENERAL MANAGER

As general manager for NHTC, it is my pleasure to welcome you to our community, as well as to NHTC. At NHTC, our mission is to exceed customer expectations, improve the quality of life in the communities we serve and fulfill evolving communications needs with advanced technology at the best value possible, backed by exceptional customer service. We look forward to being your communications provider.

~ Daniel Martin

Faster Internet Lower Prices!

Sign Up for Fiber Fast 2.5 Gig Internet

Promotion extended! NO upgrade or installation fee when you sign up by March 28th!

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256-723-4211

NHTC Blog

Read about our fiber fast 2.5 Gig internet in the latest quarterly newsletter, The Insider.
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